How We Use and Manage Your Data
2. IMPORTANT INFORMATION AND WHO WE ARE
We do not collect Personal Data from children under the age of 16.
Full name of legal entity: Fancy Plants® Europe
For the attention of: Data Protection Officer
Email address: [email protected]
Postal address: 45 Broad Street, Stamford, Lincolnshire, PE9 1PX
3. THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
4. HOW IS YOUR PERSONAL DATA COLLECTED?
Direct interactions. You may give us your personal data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
5. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Some reasons why we collect your data are (for the avoidance of doubt, this is not an exhaustive list):-
If you are a customer of ours (or you work for a customer of ours) or if you have registered to join our online community and to receive our newsletter:
We may collect your personal data to enable us to communicate with you. This is in relation to the provision of products by us (for example, in order to provide the relevant products or answer to your queries) or to send you our newsletter. We will use this information, as appropriate, to sell and supply you with our products and/or to send you our newsletter or other information about our products.
If you browse any of our websites:
We may collect information on your visits to our website and how you move around different sections of our website for analytic purposes to understand how people use our website so that we can develop our business and to inform our marketing strategy. We may keep a record of the content on our website that you have clicked on and use that information to send you communications (if you have signed up to receive our newsletter) or to target advertising on our website to you that is relevant to your interests and which we have identified based on content you have looked at.
If we wish to send you advertising, marketing or promotional material:
We may collect your personal data in order to send you direct marketing material in order to advertise, market or promote our goods and services (this will be subject to your prior consent where appropriate, for example when you sign up to receive our newsletter). We may combine this with other information we obtain about the areas you are interested in and that are relevant to the products provided by us (for example, when you browse our website and view particular content, or if you tell us what you like) in order to help us ensure that the material that we send you is relevant to what you are interested in.
If you apply for a position with us:
We may collect personal data in relation to you in connection with any application by you for a position with us. In that case, we will explain in more detail at the time how and for what purposes we intend to process the relevant personal data.
If you enter a competition we are running:
We may use personal data which you submit in an entry form for the purpose of administering the promotion in accordance with its stated rules.
Change of purpose
Your personal data will only be used for the purposes for which you provided it to Fancy Plants® Europe. In addition, it can be used to administer, support and obtain feedback on the level of our services, to help prevent breaches of security, the law or our contract terms, and for direct marketing purposes.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
6. WHO DO WE DISCLOSE YOUR PERSONAL DATA TO?
Fancy Plants® Europe may share your personal data with Third-Parties. These include:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
7. INTERNATIONAL TRANSFER
We share your personal data within the Fancy Plants® Europe Group. This will involve transferring your data outside the European Economic Area (EEA).
Many of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
8. DATA SECURITY
Fancy Plants® Europe has put in place appropriate security measures designed to prevent data being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed. We have appropriate technical and organisational measures in place to safeguard your personal data.
We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
9. HOW LONG WILL YOU USE MY PERSONAL DATA?
We will only retain your personal data only for as long as reasonably necessary for the purpose(s) for which it was originally collected. This includes for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
10. YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data which are:
If you wish to exercise any of the rights set out above, please contact the DPO.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.